Company Responsible for Processing Your Personal Data

Costa Realty Group México, represented by SKW Marketing, S.A. de C.V. and its subsidiaries, located at Carretera Federal Chetumal – Puerto Juárez km 269.5, Calle Bahía Xcacel, Manzana 23, Lote 11, Edificio F, Local 4B and 4C, between Calle Punta Celis and Bahía Xcacel, Puerto Aventuras, Municipality of Playa del Carmen, Quintana Roo, C.P. 77733, hereinafter “Costa Realty Group México,” strives for efficient performance and aims to provide better service to our clients and collaborators; it is responsible for processing the personal data you provide to us. Our commitment is to offer efficient and quality service to our clients, collaborators, and users of our website.

All information we collect is handled with the utmost care and in accordance with strict confidentiality protocols. We are committed to implementing and maintaining the necessary administrative, technical, and physical security measures to protect your personal data against unauthorized access, disclosure, loss, alteration, or misuse.

The confidentiality of your information is our priority, so we guarantee that such information will be used exclusively for authorized purposes and in strict compliance with current legislation. In addition, we are committed to training our personnel to maintain the confidentiality of the data they handle, and to not transfer or disclose your personal information to third parties without your express consent, except in cases where required by law, such as requests from competent judicial or administrative authorities, always within the framework of legality and protecting your rights and privacy at all times. In summary, our policy is to handle your information with the highest responsibility and discretion, establishing appropriate controls to ensure its protection at all times.

What Data Do We Collect and How?

We collect personal data through the website www.costarealtygroupmexico.com via online forms for contacting us or downloading informational materials. The data we request are: name, email address, and phone number. We never request sensitive information without your express authorization. At Costa Realty Group México, we commit to using only the information you share with us for the purposes described in this notice. You have the option to unsubscribe from any contact we make at any time.

By providing your information in any way on the website, you expressly authorize Costa Realty Group México and any related entities to use your personal data for statistical, advertising, or marketing purposes, as well as to receive advertisements about other products or services from Costa Realty Group México or any entity belonging to its group. Likewise, we are committed to seeking the protection of the confidentiality of the data you provide by entering into non-disclosure agreements with our employees and collaborators, maintaining our commitment to you.

What Do We Use Your Data For?

We use your data to:

Confirm your identity and contact you securely.

Understand and address your needs related to our services.

Ensure security and certainty in all your transactions.

Comply with applicable legal and regulatory requirements.

Establish communication to follow up on requests, clarifications, notifications, and changes related to our services.

Generate statistics that enable us to improve the quality of our service.

Additionally, we will use your information for the following purposes, which are not necessary but allow us to provide better service: (a) offer other real estate products; (b) send promotions for other goods and services related to the real estate sector; (c) notifications; (d) anything related to your account with Costa Luxury Properties; (e) processes or requests in progress; (f) general notifications.

What Are Your Rights Regarding Your Data?

EXERCISING ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION, OR OPPOSITION OF PERSONAL DATA)

The owner of the personal data, or their legal representative where applicable, may exercise their right to: know what personal data you have provided us, for what purpose we use it, and the conditions of use (Access); request correction of your personal information when it is incomplete, inaccurate, inappropriate, or excessive (Rectification); have it deleted from our records or databases when you believe its processing contravenes applicable laws or is no longer necessary for the fulfillment of the purpose or purposes for which it was collected (Cancellation); and oppose the use of your personal data for specific purposes (Opposition).

It is important to note that to exercise ARCO rights, the data owner may do so by sending an email to: yolanda@costarealtygroupmexico.com, or by submitting a request at our address.

The requirements for submitting a request to exercise ARCO Rights are as follows:

The owner’s name and address or any other means for receiving notifications;

Documents proving the identity of the owner and, if applicable, the legal representation and identity of their representative;

If possible, the area responsible for processing the personal data and to whom the request is submitted;

A clear and precise description of the personal data for which the ARCO right is to be exercised, except in the case of the right of access;

A description of the ARCO right to be exercised, or what is requested by the owner; and

Any other element or document that facilitates the location of the personal data, if necessary.

If requesting rectification, you must also indicate the modifications to be made and provide the necessary official documentation to support your request. For the right of cancellation, you must state the reasons for the deletion. For the right of opposition, you must indicate the reasons justifying the termination of personal data processing and the damage or harm it would cause, or, if the opposition is partial, you must specify the purposes with which you disagree, as long as it is not a mandatory requirement.

Consent and Transfers

By providing your data, you consent to its processing in accordance with this notice and allow, when necessary and to comply with legal requirements or competent authority, for your data to be transferred. If you do not object, it will be understood that you accept such transfers.

Security Measures

We implement reasonable measures to protect your data against unauthorized access, loss, misuse, or alterations. However, no technology can guarantee absolute security.

Are Your Data Shared with Third Parties?

Except as required by law, we will not share your data with third parties without your express consent. If necessary, transfers will be made only as permitted by law and in compliance with the purposes described.

What Happens If There Are Changes to This Notice?

This privacy notice may be modified, changed, or updated as a result of new legal requirements, our own needs in relation to the services we offer, our privacy practices, or for other reasons. Therefore, we commit to informing you about any changes that may occur; any modification to this notice will be published on our website, and if required by law, you will be informed promptly.

Contact

If you need more information about data processing and the rights you may exercise over it, or if you wish to revoke authorization regarding information sharing, you can do so by sending an email to yolanda@costarealtygroupmexico.com